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Privacy Policy – MoroccanTours.us

At MoroccanTours.us, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or book our services.

1. Information We Collect

We may collect the following information when you use our website or services:

  • Personal Information: Name, email, phone number, and payment details when you book a tour.
  • Browsing Information: IP address, browser type, and pages visited for analytics and website improvements.
  • Communication Data: Messages and inquiries sent through our contact forms or customer support.

2. How We Use Your Information

We use your information for:

  • Processing bookings and payments.
  • Providing customer support and responding to inquiries.
  • Sending updates, promotional offers, or travel recommendations (you can opt out anytime).
  • Improving our website and services based on user behavior.

3. How We Protect Your Data

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse.

4. Third-Party Sharing

We do not sell or rent your personal information. However, we may share necessary details with:

  • Payment processors to complete transactions securely.
  • Trusted partners (e.g., tour guides, transportation providers) to deliver booked services.
  • Legal authorities, if required by law.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to disable cookies if preferred.

6. Your Rights

You have the right to:

  • Request access to your personal data.
  • Update or delete your information.
  • Opt out of marketing emails.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Cancellation Policy

We understand that travel plans can change. Below is our cancellation policy for tours booked with MoroccanTours.us:

1. Cancellation by the Customer

  • More than 30 days before departure – Full refund minus any transaction fees.
  • 15 to 30 days before departure – 50% refund of the total tour cost.
  • 7 to 14 days before departure – 25% refund of the total tour cost.
  • Less than 7 days before departure – No refund.

2. Cancellation by MoroccanTours.us

If we must cancel your tour due to unforeseen circumstances (weather, safety issues, etc.), we will offer:

  • A full refund or
  • The option to reschedule the tour to a later date.

3. No-Show Policy

Failure to appear for the tour without prior notice results in no refund.

4. Changes & Rescheduling

  • Changes to the booking may be accommodated based on availability.
  • Fees may apply depending on the timing of the request.

For cancellation or rescheduling requests,

8. Contact Us

If you have any questions about our Privacy Policy or Cancellation Policy please contact us:

📧 Email: Moroccantours.us@gmail.com
📞 Phone: +212661388350 | +212660150571
🌍 Website: www.moroccantours.us

By using our website or booking our services, you agree to this Privacy Policy.